complain.vue 12 KB

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  1. <template>
  2. <div class="box">
  3. <div class="null-page" v-show="yes"></div>
  4. <div v-loading="loading">
  5. <!--申请退款 start-->
  6. <div v-if="!complainData.complain_info || action == 'apply'">
  7. <el-card class="box-card order-list">
  8. <div slot="header" class="clearfix">
  9. <el-breadcrumb separator="/">
  10. <el-breadcrumb-item :to="{ path: '/member/activist' }">退款/售后</el-breadcrumb-item>
  11. <el-breadcrumb-item :to="{ path: '/order/refund_detail?order_goods_id=' + orderGoodsId }">退款详情</el-breadcrumb-item>
  12. <el-breadcrumb-item>平台维权</el-breadcrumb-item>
  13. </el-breadcrumb>
  14. </div>
  15. <!--商品信息-->
  16. <div>
  17. <div class="goods-list">
  18. <table>
  19. <tr>
  20. <td width="62.5%">商品</td>
  21. <td width="12.5%">数量</td>
  22. <td width="12.5%">金额</td>
  23. </tr>
  24. </table>
  25. </div>
  26. </div>
  27. <div>
  28. <div class="goods-list">
  29. <table>
  30. <tr>
  31. <td width="62.5%">
  32. <div class="goods-info">
  33. <div class="goods-info-left">
  34. <router-link :to="{ path: '/sku/' + complainData.order_goods_info.sku_id }" target="_blank">
  35. <img
  36. class="goods-img"
  37. :src="$img(complainData.order_goods_info.sku_image, { size: 'mid' })"
  38. @error="complainData.order_goods_info.sku_image = defaultGoodsImage"
  39. />
  40. </router-link>
  41. </div>
  42. <div class="goods-info-right">
  43. <router-link :to="{ path: '/sku/' + complainData.order_goods_info.sku_id }" target="_blank">
  44. <div class="goods-name">{{ complainData.order_goods_info.sku_name }}</div>
  45. </router-link>
  46. </div>
  47. </div>
  48. </td>
  49. <td width="12.5%" class="goods-num">{{ complainData.order_goods_info.num }}</td>
  50. <td width="12.5%" class="goods-money">¥{{ complainData.order_goods_info.goods_money }}</td>
  51. </tr>
  52. </table>
  53. </div>
  54. </div>
  55. </el-card>
  56. <!--退款填写-->
  57. <div class="item-block">
  58. <div class="block-text"></div>
  59. <el-form ref="form" label-width="80px" class="refund-form">
  60. <el-form-item label="退款金额"><el-input disabled="" :value="complainData.refund_money"></el-input></el-form-item>
  61. <el-form-item label="退款原因">
  62. <el-select placeholder="请选择" v-model="complainReason">
  63. <el-option v-for="(item, itemIndex) in complainData.refund_reason_type" :key="itemIndex" :label="item" :value="item"></el-option>
  64. </el-select>
  65. </el-form-item>
  66. <el-form-item label="退款说明">
  67. <el-input maxlength="140" show-word-limit resize="none" rows="5" placeholder="请输入退款说明(选填)" type="textarea" v-model="complainRemark"></el-input>
  68. </el-form-item>
  69. </el-form>
  70. </div>
  71. <div class="item-block">
  72. <div class="order-submit"><el-button type="primary" class="el-button--primary" @click="submit">提交</el-button></div>
  73. <div class="clear"></div>
  74. </div>
  75. </div>
  76. <!--申请退款 end-->
  77. <div v-else>
  78. <div class="item-block">
  79. <div class="block-text">{{ detail.complain_status_name }}</div>
  80. </div>
  81. <!--协商记录-->
  82. <div class="item-block">
  83. <div class="action-box">
  84. <span class="media-left">协商记录</span>
  85. <div class="media-right">
  86. <div class="el-button--text" @click="actionOpen ? (actionOpen = false) : (actionOpen = true)">
  87. 协商记录
  88. <i :class="actionOpen ? 'rotate' : ''" class="el-icon-arrow-down"></i>
  89. </div>
  90. </div>
  91. <div class="clear"></div>
  92. </div>
  93. <div v-if="actionOpen">
  94. <el-timeline>
  95. <el-timeline-item
  96. :class="{ buyer: logItem.action_way == 1, seller: logItem.action_way == 2, platform: logItem.action_way == 3 }"
  97. v-for="(logItem, logIndex) in detail.refund_log_list"
  98. :key="logIndex"
  99. :timestamp="$util.timeStampTurnTime(logItem.action_time)"
  100. placement="top"
  101. >
  102. <div>
  103. <h4 v-if="logItem.action_way == 1">买家</h4>
  104. <h4 v-else-if="logItem.action_way == 2">卖家</h4>
  105. <h4 v-else-if="logItem.action_way == 3">平台</h4>
  106. <p>{{ logItem.action }}</p>
  107. </div>
  108. </el-timeline-item>
  109. </el-timeline>
  110. </div>
  111. </div>
  112. <!--退款详情-->
  113. <div class="item-block">
  114. <div class="goods-list">
  115. <table>
  116. <tr>
  117. <td width="62.5%">商品</td>
  118. <td width="12.5%">数量</td>
  119. <td width="12.5%">退款金额</td>
  120. </tr>
  121. </table>
  122. </div>
  123. </div>
  124. <div class="item-block">
  125. <div class="goods-list">
  126. <table>
  127. <tr>
  128. <td width="62.5%">
  129. <div class="goods-info">
  130. <div class="goods-info-left">
  131. <router-link :to="{ path: '/sku/' + detail.sku_id }" target="_blank">
  132. <img class="goods-img" :src="$img(detail.sku_image, { size: 'mid' })" @error="detail.sku_image = defaultGoodsImage" />
  133. </router-link>
  134. </div>
  135. <div class="goods-info-right">
  136. <router-link :to="{ path: '/sku/' + detail.sku_id }" target="_blank">
  137. <div class="goods-name">{{ detail.sku_name }}</div>
  138. </router-link>
  139. </div>
  140. </div>
  141. </td>
  142. <td width="12.5%" class="goods-num">{{ detail.num }}</td>
  143. <td width="12.5%" class="goods-money">¥{{ detail.complain_apply_money }}</td>
  144. </tr>
  145. </table>
  146. </div>
  147. </div>
  148. <div class="item-block">
  149. <div class="order-statistics">
  150. <table>
  151. <tr>
  152. <td align="right">退款原因:</td>
  153. <td align="left">{{ detail.complainReason }}</td>
  154. </tr>
  155. <tr>
  156. <td align="right">退款金额:</td>
  157. <td align="left">¥{{ detail.complain_apply_money }}</td>
  158. </tr>
  159. <tr>
  160. <td align="right">退款编号:</td>
  161. <td align="left">{{ detail.complain_no }}</td>
  162. </tr>
  163. <tr>
  164. <td align="right">申请时间:</td>
  165. <td align="left">{{ $util.timeStampTurnTime(detail.complain_apply_time) }}</td>
  166. </tr>
  167. <tr v-if="detail.complain_time">
  168. <td align="right">退款时间:</td>
  169. <td align="left">{{ $util.timeStampTurnTime(detail.complain_time) }}</td>
  170. </tr>
  171. </table>
  172. </div>
  173. <div class="clear"></div>
  174. </div>
  175. <div class="item-block" v-if="detail.complain_action.length">
  176. <div class="order-submit" v-for="(actionItem, actionIndex) in detail.complain_action" :key="actionIndex">
  177. <el-button type="primary" class="el-button--primary" @click="refundAction(actionItem.event)">{{ actionItem.title }}</el-button>
  178. </div>
  179. <div class="clear"></div>
  180. </div>
  181. </div>
  182. </div>
  183. </div>
  184. </template>
  185. <script>
  186. import { mapGetters } from 'vuex';
  187. import { complainData, complain, complainCancel } from '@/api/order/refund';
  188. export default {
  189. name: 'refund',
  190. components: {},
  191. data: () => {
  192. return {
  193. orderGoodsId: 0,
  194. complainData: {
  195. order_goods_info: {
  196. sku_image: '',
  197. sku_name: ''
  198. }
  199. },
  200. detail: {
  201. sku_image: ''
  202. },
  203. complainReason: '',
  204. complainRemark: '',
  205. action: '',
  206. actionOpen: false,
  207. loading: false,
  208. yes: true
  209. };
  210. },
  211. created() {
  212. this.loading = true;
  213. if (this.$route.query.order_goods_id) this.orderGoodsId = this.$route.query.order_goods_id;
  214. this.getComplainData();
  215. },
  216. mounted() {
  217. let self = this;
  218. setTimeout(function() {
  219. self.yes = false
  220. }, 300)
  221. },
  222. computed: {
  223. ...mapGetters(['defaultGoodsImage'])
  224. },
  225. layout: 'member',
  226. methods: {
  227. /**
  228. * 选择退款方式
  229. * @param {Object} type
  230. */
  231. selectRefundType(type) {
  232. this.refund_type = type;
  233. },
  234. getComplainData() {
  235. this.loading = true;
  236. complainData({ order_goods_id: this.orderGoodsId })
  237. .then(res => {
  238. const { code, message, data } = res;
  239. if (code >= 0) {
  240. this.complainData = res.data;
  241. this.detail = this.complainData.complain_info;
  242. this.loading = false;
  243. } else {
  244. this.$message({
  245. message: '未获取到该订单项退款信息',
  246. type: 'warning',
  247. duration: 2000,
  248. onClose: () => {
  249. this.$router.push({ path: '/member/order_list' });
  250. }
  251. });
  252. }
  253. })
  254. .catch(err => {
  255. this.loading = false;
  256. this.$message.error({
  257. message: err.message,
  258. duration: 2000,
  259. onClose: () => {
  260. this.$router.push({ path: '/member/order_list' });
  261. }
  262. });
  263. });
  264. },
  265. submit() {
  266. if (this.verify()) {
  267. if (this.isSub) return;
  268. this.isSub = true;
  269. let submit_data = {
  270. order_goods_id: this.orderGoodsId,
  271. complain_reason: this.complainReason,
  272. complain_remark: this.complainRemark
  273. };
  274. complain(submit_data)
  275. .then(res => {
  276. const { code, message, data } = res;
  277. if (code >= 0) {
  278. this.$message({
  279. message: message,
  280. type: 'success'
  281. });
  282. this.getComplainData();
  283. this.$forceUpdate();
  284. this.action = '';
  285. } else {
  286. this.isSub = false;
  287. this.$message({ message: message, type: 'warning' });
  288. }
  289. })
  290. .catch(err => {
  291. this.$message.error({
  292. message: err.message,
  293. duration: 2000,
  294. onClose: () => {
  295. this.$router.push({ path: '/member/order_list' });
  296. }
  297. });
  298. });
  299. }
  300. },
  301. verify() {
  302. if (this.complainReason == '') {
  303. this.$message({ message: '请选择退款原因', type: 'warning' });
  304. return false;
  305. }
  306. return true;
  307. },
  308. refundAction(event) {
  309. switch (event) {
  310. case 'complainCancel':
  311. this.cancleRefund(this.detail.order_goods_id);
  312. break;
  313. case 'complainApply':
  314. this.action = 'apply';
  315. break;
  316. }
  317. },
  318. cancleRefund(order_goods_id) {
  319. this.$confirm('撤销之后本次申请将会关闭,如后续仍有问题可再次发起申请', '提示', {
  320. confirmButtonText: '确认撤销',
  321. cancelButtonText: '暂不撤销',
  322. type: 'warning'
  323. })
  324. .then(() => {
  325. if (this.isSub) return;
  326. this.isSub = true;
  327. complainCancel({ order_goods_id: order_goods_id })
  328. .then(res => {
  329. const { code, message, data } = res;
  330. if (code >= 0) {
  331. this.$message({
  332. message: '撤销成功',
  333. type: 'success',
  334. duration: 2000,
  335. onClose: () => {
  336. this.$router.push({ path: '/member/order_list' });
  337. }
  338. });
  339. } else {
  340. this.$message({ message: message, type: 'warning' });
  341. }
  342. })
  343. .catch(err => {
  344. this.$message.error({
  345. message: err.message,
  346. duration: 2000,
  347. onClose: () => {
  348. this.$router.push({ path: '/member/order_list' });
  349. }
  350. });
  351. });
  352. })
  353. .catch(() => {});
  354. }
  355. }
  356. };
  357. </script>
  358. <style lang="scss" scoped>
  359. .box {
  360. width: 100%;
  361. position: relative;
  362. }
  363. .null-page {
  364. width: 100%;
  365. height: 730px;
  366. background-color: #FFFFFF;
  367. position: absolute;
  368. top: 0;
  369. left: 0;
  370. z-index: 9;
  371. }
  372. .el-card.is-always-shadow,
  373. .el-card.is-hover-shadow:focus,
  374. .el-card.is-hover-shadow:hover {
  375. box-shadow: unset;
  376. }
  377. .el-card {
  378. border: 0;
  379. }
  380. .clear {
  381. clear: both;
  382. }
  383. .item-block {
  384. padding: 0 15px 1px;
  385. margin: 10px 0;
  386. border-radius: 0;
  387. border: none;
  388. background: #ffffff;
  389. .block-text {
  390. border-color: #eeeeee;
  391. color: $ns-text-color-black;
  392. padding: 7px 0;
  393. border-bottom: 1px;
  394. }
  395. }
  396. .refund-form {
  397. width: 350px;
  398. .el-select {
  399. width: 100%;
  400. }
  401. }
  402. .order-submit {
  403. text-align: center;
  404. padding: 10px;
  405. }
  406. .goods-list {
  407. padding: 15px 0;
  408. table {
  409. width: 100%;
  410. }
  411. .goods-info-left {
  412. width: 60px;
  413. height: 60px;
  414. float: left;
  415. .goods-img {
  416. width: 60px;
  417. height: 60px;
  418. }
  419. }
  420. .goods-info-right {
  421. float: left;
  422. height: 60px;
  423. margin-left: 10px;
  424. color: $base-color;
  425. width: 80%;
  426. .goods-name {
  427. line-height: 20px;
  428. padding-top: 10px;
  429. display: -webkit-box;
  430. -webkit-box-orient: vertical;
  431. -webkit-line-clamp: 2;
  432. overflow: hidden;
  433. }
  434. .goods-spec {
  435. color: #999;
  436. }
  437. }
  438. }
  439. .pay-type-list {
  440. padding: 20px 0;
  441. }
  442. .pay-type-item {
  443. display: inline-block;
  444. border: 2px solid #eeeeee;
  445. padding: 5px 20px;
  446. margin-right: 20px;
  447. cursor: pointer;
  448. }
  449. .pay-type-item.active {
  450. border-color: $base-color;
  451. }
  452. .status-wrap {
  453. color: #999;
  454. }
  455. .media-left {
  456. float: left;
  457. }
  458. .media-right {
  459. float: right;
  460. i.rotate {
  461. transform: rotate(180deg);
  462. transition: 0.3s;
  463. }
  464. }
  465. .action-box {
  466. padding: 10px 0;
  467. }
  468. .action-way {
  469. float: left;
  470. color: #999;
  471. }
  472. .head .time {
  473. float: right;
  474. color: #999;
  475. }
  476. .record-item {
  477. margin-bottom: 10px;
  478. }
  479. .order-statistics {
  480. float: left;
  481. padding: 10px;
  482. // color: #999;
  483. }
  484. .el-textarea .el-input__count {
  485. line-height: 20px;
  486. }
  487. </style>